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CAREERS

Panther's success is driven by the dedication of our employees. As a part of the Panther team, your work is rewarded through competitive compensation, sincere appreciation, and opportunities for enrichment and advancement. If you are interested in joining Panther Residential, please submit your resume to JoinUs@PantherRM.com for consideration and to be matched against any of our open positions.

Job Title:
Service Manager
Job Category:
Non-Exempt
Job Type:
Community
Job Location:
Florida - Kissimmee (14 Fifty Neocity)
Date Posted:
Nov 20 2020
Expires On:
Dec 12 2050
Responsibilities:
SUMMARY:
This position is primarily responsible for managing customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
  • Achieves the community's resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
  • Completes call-backs on all service requests within 24 hours to ensure customer satisfaction.
  • Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to the residents.
  • Manages the Community's roommate matching and assigns wait list leases (as needed).
  • Organizes and coordinates resident functions, including parties, birthday cards, welcome parties, unit visits, and other events as directed.
  • Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensure the leasing office, tour path and model(s) are ready for show daily.
  • Oversees the Community Assistant Program, where applicable.
  • Reviews the Courtesy Officer nightly reports and following-up on incident reports and lease violation notices as necessary, and ensuring the leasing office is secured for the evening.
  • Checks the answering service throughout the day for messages, and returns calls as necessary.
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Required Years of Experience:
1
Salary Range:
Salary Range:
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