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CAREERS

Panther's success is driven by the dedication of our employees. As a part of the Panther team, your work is rewarded through competitive compensation, sincere appreciation, and opportunities for enrichment and advancement. If you are interested in joining Panther Residential, please submit your resume to JoinUs@PantherRM.com for consideration and to be matched against any of our open positions.

Job Title:
Job Location:
Job Title:
Service Manager
Job Location:
Florida - Sanford (Integra Crossings)
Responsibilities:
SUMMARY:
This position is primarily responsible for managing customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
  • Achieves the community's resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
  • Completes call-backs on all service requests within 24 hours to ensure customer satisfaction.
  • Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to the residents.
  • Manages the Community's roommate matching and assigns wait list leases (as needed).
  • Organizes and coordinates resident functions, including parties, birthday cards, welcome parties, unit visits, and other events as directed.
  • Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensure the leasing office, tour path and model(s) are ready for show daily.
  • Oversees the Community Assistant Program, where applicable.
  • Reviews the Courtesy Officer nightly reports and following-up on incident reports and lease violation notices as necessary, and ensuring the leasing office is secured for the evening.
  • Checks the answering service throughout the day for messages, and returns calls as necessary.
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Job Title:
Service Manager
Job Location:
Georgia - Atlanta (Panther Riverside Parc)
Responsibilities:
SUMMARY:
This position is primarily responsible for managing customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
  • Achieves the community's resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
  • Completes call-backs on all service requests within 24 hours to ensure customer satisfaction.
  • Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to the residents.
  • Manages the Community's roommate matching and assigns wait list leases (as needed).
  • Organizes and coordinates resident functions, including parties, birthday cards, welcome parties, unit visits, and other events as directed.
  • Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensure the leasing office, tour path and model(s) are ready for show daily.
  • Oversees the Community Assistant Program, where applicable.
  • Reviews the Courtesy Officer nightly reports and following-up on incident reports and lease violation notices as necessary, and ensuring the leasing office is secured for the evening.
  • Checks the answering service throughout the day for messages, and returns calls as necessary.
Click here to view full job description

Job Title:
Service Technician
Job Location:
Tennessee - Cordova (Villas at Houston Levee East and West)
Responsibilities:
SUMMARY: This position is primarily responsible for performing technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the property meet the Company's standards for cleanliness, appearance, safety, and overall functionality by performing maintenance-related tasks by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
  • Completes assigned work orders generated from resident requests for service, as well as routine upkeep on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
  • Completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing ail maintenance tasks, and inspecting completed work.
  • Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property's maintenance shop by tracking inventory used, returning unused items to the established location, and notifying the maintenance supervisor about re-ordering needs.
  • Completes documentation and other paperwork in a timely, accurate, and complete fashion so that service requests can be appropriately documented and tracked.
  • Assists in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed.
  • Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
  • May periodically inspect work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
  • Complies with Panther Residential Management safety and risk-management policies by attending and participating in the property's routine safety meetings, completing required training on OSHA and other safety related laws and requirements, and by reporting accidents and incidents promptly and accurately.
  • Demonstrates customer services skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
  • Assists in conducting routine and periodic property inspections to identify safety and risk management concerns, keep the property in good repair, and communicate concerns about the physical needs of the property to management.
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Job Title:
Groundskeeper
Job Location:
South Carolina - Charleston (Grande Oaks Parc)
Responsibilities:
SUMMARY:

This position is primarily responsible for meeting standards regarding the appearance of the exterior physical features of the community by performing tasks to maintain the grounds, amenities and overall curb appeal of the property by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

  • Inspects the community throughout the day to remove litter, debris, and pet droppings and ensure all common areas and amenities are neat and free of litter at all times.
  • Removes trash and remaining items from vacant apartments prior to starting the make-ready process, transfers trash to dumpster or storage area as applicable, and cleans and maintains storage areas.
  • Completes assigned minor and routine service requests as requested by Service Supervisor and/or Community Manager, and assists the make-ready specialist in the turn process.
  • Ensure locks at amenities are in working order and ensure gates to all pool areas are working according to codes and safety standards.
  • Distributes notices and communications to residents as necessary.
  • Informs appropriate supervisors of any observed hazard or potentially dangerous situation for residents, team members, guests and others.
  • Demonstrates customer services skills by treating residents and others with respect, answering resident questions, and responding sensitively to complaints about maintenance services.
  • Complies with Panther Properties Management safety and risk-management policies by attending and participating in the property's routine safety meetings, completing required training on OSHA and other safety related laws and requirements, and by reporting accidents and incidents promptly and accurately.

Click here to view full job description



Job Title:
Leasing Specialist
Job Location:
Tennessee - Cordova (Villas at Houston Levee East and West)
Responsibilities:
SUMMARY:

This position is primarily responsible for interacting directly with prospective and current residents to achieve maximum occupancy and revenue. This position is also responsible for the sales process including but not limited to marketing, lead management, touring, closing and providing unparalleled customer service to prospects and residents by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.
  • Maintains an excellent customer service relationship.
  • Adheres to the Panther Property Management Standard Operating Procedures.
  • Leases apartments and sells the products and services of the property to prospects.
  • Responds to internet leads, answer prospect calls and conducts property tours following the guidelines outlined in the mystery shop forms.
  • Works to optimize occupancy while maximizing effective leased rent.
  • Utilizes established sales and marketing strategies to increase property traffic, maintains closing ratios and works to achieve and exceeds budgeted occupancy percentages.
  • Maintains thorough product knowledge of the property and that of major competition.
  • Prepares and has a thorough knowledge of all lease-related paperwork.
  • Maintains prospect traffic and leasing data, and assist with other computer data entry as necessary.
  • Delivers resident gifts; inspect units for move-ins to ensure units are ready.
  • Assists with planning and hosting of resident functions.
  • Is responsible for auditing all lease and renewal files for key controls and bonus submission to the Community Manager.
  • Reviews guest cards to ensure entry and follow-up as well as monitor any traffic trends.




Job Title:
Leasing Specialist
Job Location:
South Carolina - Charleston (Grande Oaks Parc)
Responsibilities:
SUMMARY:

This position is primarily responsible for interacting directly with prospective and current residents to achieve maximum occupancy and revenue. This position is also responsible for the sales process including but not limited to marketing, lead management, touring, closing and providing unparalleled customer service to prospects and residents by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.
  • Maintains an excellent customer service relationship.
  • Adheres to the Panther Property Management Standard Operating Procedures.
  • Leases apartments and sells the products and services of the property to prospects.
  • Responds to internet leads, answer prospect calls and conducts property tours following the guidelines outlined in the mystery shop forms.
  • Works to optimize occupancy while maximizing effective leased rent.
  • Utilizes established sales and marketing strategies to increase property traffic, maintains closing ratios and works to achieve and exceeds budgeted occupancy percentages.
  • Maintains thorough product knowledge of the property and that of major competition.
  • Prepares and has a thorough knowledge of all lease-related paperwork.
  • Maintains prospect traffic and leasing data, and assist with other computer data entry as necessary.
  • Delivers resident gifts; inspect units for move-ins to ensure units are ready.
  • Assists with planning and hosting of resident functions.
  • Is responsible for auditing all lease and renewal files for key controls and bonus submission to the Community Manager.
  • Reviews guest cards to ensure entry and follow-up as well as monitor any traffic trends.




Job Title:
Property Accountant
Job Location:
Massachusetts - Woburn/Boston (CORPORATE OFFICE)
Responsibilities:
Job Description

At Panther Residential Management, we pride ourselves on providing a collaborative, entrepreneurial environment where employees are encouraged to contribute to the decisions, planning, process, and culture of the firm. We are a vertically integrated company, focused on acquiring, developing, owning and managing Class "A" multifamily communities primarily throughout the Southeastern United States.

We are a fast-growing firm and are looking to expand our Accounting team with the addition of a Property Accountant. This role will require a high degree of collaboration between the Accounting team and Property Managers so the ability to build relationships and communicate effectively across all organizational levels will be key.

What You'll Do

The Property Accountant will be responsible for managing and executing all essential accounting functions for a portfolio of stabilized and development-stage for both residential and commercial properties. This job function includes reviewing, managing, auditing and analyzing all financial matters related to the assigned portfolio. Responsibilities will include preparation and oversight of financial reports, budgeting, cash management, accounts payable and receivable, and variance analyses.

ESSENTIAL DUTIES:
· Record accounting transactions in accordance with GAAP
· Record journal entries and facilitate the month-end closing process
· Responsible for preparation of monthly, quarterly, and annual financial statements
· Responsible for maintaining the general ledger and updating supporting schedules and workbooks
· Provide budget to actual variance analysis
· Assist in processing of debt service payments
· Collect monthly rent payments for local property portfolio
· Ensure the accuracy of all billable items in each lease within property portfolio
· Reconcile CAM and billbacks and maintain escalations for commercial property portfolio
· Prepare financial packages for audit and tax accounts, respond to tax & audit inquiries
· Assist asset managers with preparing and/or submitting draw requests to lenders
· Serve as a resource and assist with preparation of portfolio annual budgets
· Provide direction, motivation and training to property accountants
· Provide backup and support to the accounting manager and controller as needed
· Perform other projects and tasks as assigned

QUALIFICATIONS:
· Acute attention to detail
· Strong organizational skills
· Commitment to excellence and high standards
· Ability to work with all levels of the organization
· Excellent written and verbal communication skills
· Ability to understand and follow written and verbal instructions
· Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
· Broad understanding of residential and commercial real estate accounting principals
· Familiarity with billing and accounting formats for gross, modified gross, and NNN lease structures

COMPETENCIES:
· Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
· Quantity-Meets productivity standards; Completes work in timely manner
· Dependability-Follows instructions, responds to management direction; Commits to work the hours necessary to reach goals;
· Completes tasks on time or notifies appropriate person with an alternate plan
· Initiative-Volunteers readily; Asks for and offers help when needed

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
· May be required to sit or stand for long periods of time
· May be required to lift or carry items less than 25 pounds

Keys to Success and Position Requirements

We are looking for someone who enjoys working within a team and can collaborate across all levels of the organization. An ideal candidate is someone who has passion, a strong work ethic and the desire to make a positive impact in a growing organization. To be successful, the individual in this role will be detail oriented, highly organized, and will have a sense of urgency for critical deadlines.

We are looking for candidates with bachelor's degree in Accounting and preferably 2 years of related work experience. Property management software knowledge such as OneSite or Yardi is highly desirable, though not required.

Job Type: Full-time

COVID-19 considerations:
Our employees health and welfare in important to us; COVID-19 protocol has been put in place to protect out team members

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