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CAREERS

Panther's success is driven by the dedication of our employees. As a part of the Panther team, your work is rewarded through competitive compensation, sincere appreciation, and opportunities for enrichment and advancement. If you are interested in joining Panther Residential, please submit your resume to JoinUs@PantherRM.com for consideration and to be matched against any of our open positions.

Job Title:
Job Location:
Job Title:
Leasing Specialist
Job Location:
Tennessee - Ooltewah (Integra Hills/Preserve)
Responsibilities:
SUMMARY:

This position is primarily responsible for interacting directly with prospective and current residents to achieve maximum occupancy and revenue. This position is also responsible for the sales process including but not limited to marketing, lead management, touring, closing and providing unparalleled customer service to prospects and residents by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.
  • Maintains an excellent customer service relationship.
  • Adheres to the Panther Property Management Standard Operating Procedures.
  • Leases apartments and sells the products and services of the property to prospects.
  • Responds to internet leads, answer prospect calls and conducts property tours following the guidelines outlined in the mystery shop forms.
  • Works to optimize occupancy while maximizing effective leased rent.
  • Utilizes established sales and marketing strategies to increase property traffic, maintains closing ratios and works to achieve and exceeds budgeted occupancy percentages.
  • Maintains thorough product knowledge of the property and that of major competition.
  • Prepares and has a thorough knowledge of all lease-related paperwork.•Maintains prospect traffic and leasing data, and assist with other computer data entry as necessary.
  • Delivers resident gifts; inspect units for move-ins to ensure units are ready.
  • Assists with planning and hosting of resident functions.
  • Is responsible for auditing all lease and renewal files for key controls and bonus submission to the Community Manager.
  • Reviews guest cards to ensure entry and follow-up as well as monitor any traffic trends.




Job Title:
Service Manager
Job Location:
Florida - Kissimmee (14 Fifty Neocity)
Responsibilities:
SUMMARY:
This position is primarily responsible for managing customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
  • Achieves the community's resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
  • Completes call-backs on all service requests within 24 hours to ensure customer satisfaction.
  • Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to the residents.
  • Manages the Community's roommate matching and assigns wait list leases (as needed).
  • Organizes and coordinates resident functions, including parties, birthday cards, welcome parties, unit visits, and other events as directed.
  • Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensure the leasing office, tour path and model(s) are ready for show daily.
  • Oversees the Community Assistant Program, where applicable.
  • Reviews the Courtesy Officer nightly reports and following-up on incident reports and lease violation notices as necessary, and ensuring the leasing office is secured for the evening.
  • Checks the answering service throughout the day for messages, and returns calls as necessary.
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Job Title:
Groundskeeper
Job Location:
Georgia - Rincon (Panther Effingham Parc)
Responsibilities:
SUMMARY:

This position is primarily responsible for meeting standards regarding the appearance of the exterior physical features of the community by performing tasks to maintain the grounds, amenities and overall curb appeal of the property by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

  • Inspects the community throughout the day to remove litter, debris, and pet droppings and ensure all common areas and amenities are neat and free of litter at all times.
  • Removes trash and remaining items from vacant apartments prior to starting the make-ready process, transfers trash to dumpster or storage area as applicable, and cleans and maintains storage areas.
  • Completes assigned minor and routine service requests as requested by Service Supervisor and/or Community Manager, and assists the make-ready specialist in the turn process.
  • Ensure locks at amenities are in working order and ensure gates to all pool areas are working according to codes and safety standards.
  • Distributes notices and communications to residents as necessary.
  • Informs appropriate supervisors of any observed hazard or potentially dangerous situation for residents, team members, guests and others.
  • Demonstrates customer services skills by treating residents and others with respect, answering resident questions, and responding sensitively to complaints about maintenance services.
  • Complies with Panther Properties Management safety and risk-management policies by attending and participating in the property's routine safety meetings, completing required training on OSHA and other safety related laws and requirements, and by reporting accidents and incidents promptly and accurately.




Job Title:
Make Ready Technician
Job Location:
Georgia - Atlanta (Panther Riverside Parc)
Responsibilities:
SUMMARY:

This position is primarily responsible for ensuring that vacant units meet the established quality standards for re-leasing by performing technical and mechanical work that ensures the timely turn of all vacant apartment homes to market-ready condition that meet the Company's standards for occupancy by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

  • Completes all needed repairs and improvements to apartment homes prior to resident move-in by following the community's make-ready checklist.
  • Ensures apartment homes have been properly caulked and sealed as needed around windows, sink areas, toilets, bathtubs, and showers.
  • Inspects all sheetrock for damage, and repairs and/or replaces as needed.
  • Performs touch-up paints for vacant and occupied units as directed by Service Supervisor or Community Manager.
  • Assists in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed.
  • Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
  • Completes make-ready checklist and all other required maintenance documentation in a timely manner as required by the Service Supervisor or Community Manager.
  • Complies with Panther Residential Management safety and risk-management policies by attending and participating in the property's routine safety meetings, completing required training on OSHA and other safety related laws and requirements, and by reporting accidents and incidents promptly and accurately.
  • Demonstrates customer services skills by treating residents and others with respect,answering resident questions, responding sensitively to complaints about maintenanceservices, and completing assigned work orders with efficiency and urgency.
  • Completes additional duties as requested by Service Supervisor or Community Manager.




Job Title:
Assistant Community Manager
Job Location:
Georgia - Atlanta (Panther Riverside Parc)
Responsibilities:
SUMMARY:
This position is primarily responsible for supporting and assisting the community manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management system to record, track, and report on all financial workings of the property by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Core duties and responsibilities include the following. Other duties may be assigned.
  • Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables.
  • Operates the property management system OneSite) and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system.
  • Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
  • Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
  • Follows the Company's established procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings.
  • Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
  • Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
  • Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.
  • Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property's performance, and responding to owner requests as needed.
  • Assists and/or supports leasing and marketing efforts by greeting prospective residents, gathering information about the prospect via the Guest Card, showing ready apartments and models, closing and obtaining the lease deposit, and assisting the prospective resident in completing the rental application and credit verification.
  • Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.
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